Wednesday, 27 November 2013

Hyatt's misplaced sense of hospitality leaves 30 year old guest fighting for his life

The Merriam-Webster dictionary defines hospitality as the “generous and friendly treatment of visitors and guests”. “Ensuring their safety and security” is a natural extension of that definition.



Seeing this article put out by Hyatt Regency a few days ago outraged us enough to finally start this blog. Why? Because Hyatt Regency Hotel, New Delhi is formally celebrating 30 years of hospitality – refusing to acknowledge the the fact that it is because of their hospitality that a 30 year old patron is battling for his life in the hospital, now for more than 30 days.

Here's what happened:

Part I of Hyatt's Horrifying Hospitality
On October 16th 2013, Gaurav a vivacious young man, made the mistake of being a Hyatt patron. He went to the hotel to meet a few friends who were guests too. During the course of the evening, he fell from the outdoor smoking area of the executive lounge on the 6th floor, to a balcony on the 4th floor. The smoking area was unsafe and under construction, but no warning signs were in place that night, and none of the hotel staff serving them cautioned against stepping out. After the incident a work in progress sign has been put up - a case of too little too late. Exactly how he fell however, we can only know when he wakes up, because in violation of the guidelines set for hotels, there were no CCTV cameras in the smoking area.

Part II of Hyatt's Horrifying Hospitality

After he fell, he lay there for more than an hour, with multiple brain hemorrhages, a shattered kneecap, a broken wrist, injuries in his spine and skull, and one collapsed lung. He lay there gasping for breath, in a growing pool of blood, while the hotel tried to arrange for a doctor who arrived more than 40 minutes after the incident (instead of having one onsite). In addition the hotel did not call 100 or inform the PCR stationed outside (a standard approach to any accident), nor did they try to reach his family (and when contacted, lied about Gaurav’s situation and that he had already been transferred to a hospital).

Had it not been for his friends who called his sister, medical attention may have been delayed further. When his sister arrived 40 minutes after the fall (and before the doctor got there), he was still lying on the 4th floor balcony, with hotel staff standing around and watching. The first ambulance that arrived was turned away by the doctor who felt the ambulance was too rickety and did not have the right life support systems. Gaurav finally reached the hospital in a 2nd ambulance nearly 1.5 hours after he fell.

Precious time was lost while the hotel tried to arrange for medical help. The ambulance related confusion in particular needs to be looked into. Who placed that call for the ambulance must be questioned on why the first ambulance that arrived was so ill equipped? What situation did that person describe to the hospital that an unfit ambulance was sent in the first place? Had a doctor been present onsite, things would have been different.

In the six weeks that Gaurav has been in the hospital, not once has the hotel asked about him, requested an update, or come to see him.
The Hyatt Regency management is busy putting out news articles that are paid for to gloss over its callous attitude, and position itself as a beacon of hospitality. We hope that this post helps you look beyond the pretty picture that Hyatt Regency has tried to paint.

We know that anyone reading this will have a natural question in their mind. Was Gaurav under the influence of alcohol or another substance that night? Is that what caused the accident? The doctor who treated him when he arrived at the hospital, was clear that he was not intoxicated – and put it on record in the immediate report.

At our end we are doing what we can through the legal route to bring this to its rightful end. In the meanwhile, please use this information to warn your friends and loved ones about what could be in store for them the next time they visit a luxury establishment such as the Hyatt Regency.

There are thousands of young men and women like Gaurav out there who are at risk today. Please do what you can to protect them from a similar fate.

229 comments:

  1. This coming from an established hotel like Hyatt is truly sad. They need to set standards for upcoming hotels....If only Hyatt could have been responsible, and given a heads-up about a particular place being unsafe, Gaurav could have been safe and sound today. Even after the incident happened, the insensitive and callous attitude of the hotel management calls for strict action against them!

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    1. Whats done is done... but how is the guy's health now?? ny updates on that??

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    2. Still unconscious.... In hospital....

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    3. He has not gained consciousness, is on a ventilator, has had surgery for his knee cap and wrist (along with the brain surgery of course) and has a special pillow around his neck to ensure he doesn't turn towards the side where his skull has been removed to prevent him from slipping further.

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  2. the most disgusting lack of any accountability. callous and completely unrepentant hotel people. CLOSE IT DOWN.

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  3. Hospitality......I don't think so....Hyatt regency should close its shutters ....celebrating 30 yrs while our cousin is battling for his life for the past 30 days.....

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  4. Hospitality, a big shame on lack of responsibility towards their own guests

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  5. Its appalling........young lives are too precious. Such establishments need to SHUT DOWN. Safety norms are being so badly violated, and there is no regard for human life.

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  6. Hyatt should shut down! if this is what we get for our visit..disgusting!

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  7. Shocking all through the way. Cant believe that a 5 star hotel of that standard didn't have an in house doctor on board. It really could have been any one of us. Lack of accountability and sheer disinterest in following up on the patient's situation from the hotel's end makes it even worse...

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  8. shocking!.. highly irresponsible..

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  9. Such callousness from such an established like hotel Hyatt is unbelievable. Its a shame that a hotel of a caliber of Hyatt that has been in the business for 30 years, didn't even know the immediate actions to be taken in such circumstances. If only they would have shown some sensitivity towards Gaurav, he probably wouldn't have been where he is today. Shame on Hyatt.

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  10. Misplaced sense of hospitality! Human life holds no value in India proven yet again!

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  11. Delhi Hyatt, ull should be sued :@ u suck !

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  12. this is extremely careless on part of the hotel, they should be sued for such bad hospitality. the pubic at large need to know how careless Hyatt New Delhi is towards their guests.

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  13. if Hyatt's "hospitality" is all about this kind of irresponsible attitude ; they should close down...

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  14. its sad and disgusting.....highly irresponsible ( bullshit Hotel). all hatred at one side, one side - soft corner for Gaurav.. Just get well soon..somehow we all want you back..

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  15. No value for human life is what's evident from what Hyatt's done. Appalling and disgusting at the same time.

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  16. Surely they can't get away with this. A case of criminal negligence must be filed against them claiming damages.

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  17. This is insane...close it down...

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  18. You should take action against the hotel. Not sure how a 5 star hotel can take safety so casually and put its guests in danger

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  19. Negligence with criminal intent.. The management must be held accountable!

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  20. shocking to know people's lives are taken for granted where serving them is the only job expected.

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  21. It's disheartening how lives in India are taken for granted.Despite being aware that a 30 year old's future is at stake because of the establishment's callous approach, they are audacious enough to hold a celebration for having completed 30 years in India.. Simply appalling.

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  22. Utterly ridiculous how a brand like Hyatt can be so callous. Owning up to their mistake and to have taken corrective tasks immediately and later taking preventive measures to avoid any such incidents further would have shown Hyatt in better light. What they have chosen as an escape route is going to dent their reputation and rightly so. Such poor sense of accountability and more so their failure to barricade or make out of bounds an unsafe, under construction spot can't be taken lightly. Its true, it could well be you or me next. Action must be taken to ensure no one takes human life lightly.

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  23. I have had bad experience with Hyatt Regency too the Mumbai one. They damaged our goods worth 1 lakh post an event.When asked for an explanation for their behaviour, the higher management said that they did not do anything Intentionally, just said 1 sorry and went their way. Hospitality and Hyatt go no where together and i think its high time the concerned authorities took some serious responsibility into their hands, as they have many unhappy customers already in a queue with problems yet to be resolved

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  24. I think had this been even a one star hotel they would have treated Gaurav better..these guys are just inhuman...i think they need to be schooled on how the hospitality industry works...

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  26. If an accident has to happen, it will. 3-star hotel or 5-star. However, the least I could expect of a 5-star hotel is 'hospitality'. The well-being of its guests. I wonder what stopped them from calling a full-support ambulance on first go. I wonder how they couldn't call for a standby doctor. How long does it take to think of that? And just how long does it take for any of the above to arrive to the spot.
    What's appalling is the sheer callousness of the management. You don't have to actually be a trained hotel manager to attend to an injured. You need the will.

    Hyatt, please begin to look into your failures as carefully as your successes . It'll only help you become a better hotel. I am sure none of the PR and advertising will help you be that.

    My prayers for Gaurav... For a speedy recovery. He already comes across as a fighter. And I am sure, he's going to come out of this. All the power to him.

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  27. Shocking how callous and negligent the hotel has been.
    They must be brought to book for this.

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  28. Please pray for Gaurav's speedy recovery. We need all your prayers.

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  29. This is completely unpardonable. Normal, happy lives have just stopped in their tracks, reduced to trips to the hospitals and hanging on various threads of hope. It is shattering to see an energetic, full of life person dependent on pipes for all the basics. Whats more, even on humanitarian grounds, there has been no one who has asked about his well being from the SO CALLED 5 STAR hotel. In my opinion, if they really wanted to help, and if the hotel had a shred of humanity, they would have rushed him to AIMS which is less than 5 minutes away. Their intention was never that. They are INHUMAN !!

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  30. 30 Years of experience in so called "Hospitality" and such ignorance towards a customer who is paying for their fault!!
    This is disgusting on the part of such a big establishment!
    Imagine, the relatives reaching early than the ambulance and the hotel staff standing there?? What were they thinking?? This could happen to any one of us..
    Yes, I agree- Hotel should shut down after such a blunder and should be sued for ignoring all the standards of safety and precautions. This was such a big incident and they were not even equipped with doctors or even a disaster management officer who could call for the appropriate help!!
    Shame on you, Hyatt Regency for claiming yourself and celebrating "Hospitality"

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  31. A big shame on HYAATTS... and now it's time to give them a big slap....

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  32. this is just appalling and shows nothing but lack of responsibility on the Hotels part. It should be shut down for violations for starters and then sued for the damages caused to Gaurav and his family because of the hotel managements irresponsibility.

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  33. This comes as a shock to most of us. Stringent action needs to be taken against those responsible. It is unbelievable how even after such an incident, they still devote time in making pompous claims about their grand hospitality.

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  34. this is just so irresponsible and lack of security and caution and top of that not taking action in time is completely irresponsible and casual attititude. I will not go to Hyatt and will recommend all to do the same

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  35. Delhi Hyatt, ull should be shutdown ...

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  36. This is appalling and disgusting... Such a callous attitude is unpardonable.

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  37. Shocked... this time it was an outdoor smoking area, next time it could be a room balcony without any warning signs... worse is the callous attitude of the management... am re-posting on my facebook account, everybody should know

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  38. This is something which is just so not expected from an establishment like Hyatt. Is this there definition of 'hospitality'...just because of this 'way too careless and irresponsible' attitude of theirs, a young life is struggling to open his eyes from past 40 days.....a strict action must be taken against Hyatt

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  39. High handedness of the hotel proves that they just dont care, their responsibility towards the safety of their guests even on humanity grounds is non existent... Isn't safety and care a basic element of hospitality? Yes you and your loved ones are not safe.. not even after paying through your nose in hotels such as the Hyat...

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  40. Shocking that the Hotel of this repute is going around, blowing its trumpet despite how they have treated this young man! Shameful, Remorseless, Compassionless... That's what Hyatt stands for after 30 years of hospitality in this country. Forget about caring for the victim, they have demonstrated total insensitivity and indifference in performing their basic duties. How can they go scot free then?

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  42. Hyatt..If at all you are reading this, please understand the power of social media and act on things!! Don't wait with " so called Dekha jayega" attitude.

    We should seek public apology from Hyatt Management/Board and compensation including all medical expenses borne by Gaurav & his family and also the salary that he is loosing on due to not going at work! because of this accident!

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  43. This is simply criminal & the responsible people should be punished and taken to task. How can a hotel be so irresponsible? And even after the accident they could have acted humanely by arranging immediate medical help! They should be behind the bars and the hotel closed down.....Sawantan Majumder

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  44. Highly appalling !! If it hadn't been for the negligence of this hotel, Gaurav and his family would not have been in this awful situation. The management ought to have acted more responsibly.. After all this is human life we're talking about. Would I ever visit this hotel again ?? NO.. SURELY NOT !! And wouldn't want other to as well !!

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  45. This is absolutely ridiculous and shameful. By resorting to PR tactics and placing glossy editorials, doesn't hide the fact that Hyatt Regency has been callous, and shown no emotion to Gaurav and his family. Hyatt needs to stand up and admit they screwed up. Unfortunately, in this country there is no humanity, other than making way out of power and money and hiding mistakes, and Hyatt is doing just that. Appalling that they are not taking responsibility for this accident and really everyone should ban going to Hyatt and spread this message on every social network. My prayers are with Gaurav for his speedy recovery. God bless him.

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  46. Very very disturbing. Hyatt should be sued for ignoring all the standards of safety and precautions. Its disheartening to see such an inhumane behaviour. Action must be taken so that no such accidents happen in future!

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  47. Its despicable and disgusting! As an international chain of hotels and as a renowned "hospitality " establishment, the hotel should have had its security measures n protocols in place but instead they were breached! Since they failed to put proper sinages preventing guests from stepping into a hazardous area, wherein the conditions were not conducive to guest safety, it was an accident waiting to happen. By failing to administer appropriate and timely actions when the incident happened, they have displayed great incompetence and negligence. By not taking responsibility, hotel has not only violated its international standards, security measures n protocols but also basic humanity! Strict action should be taken against this excuse of a hotel!!

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  48. This is shocking to say the least. A simple sign of caution or beware at the appropriate place could have easily prevented this incident. If the hotel can put up signs of caution while cleaning their lobby floor then why were there no warning signs at a place which was under construction and clearly very dangerous to be around.
    The hotel should have been better prepared for emergencies, this is shockingly unexpected and ridiculous from a global hotel chain like Hyatt.
    If Hyatt fails to identify and hold accountable the people who were responsible for the unsafe smoking area, lack of caution signs and the delayed lax action in this emergency then they should be held accountable for this horrifying incident which occurred due to their negligence and strict action should be taken against the them.

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  49. This is shocking and inhuman! The sheer callousness and irresponsible behavior displayed by Hyatt is appalling and absolutely unacceptable. Not having an emergency medical service or leaving the spot unmanned is being utterly irresponsible and highlights the the fact that the hotel did not adhere to standard safety norms . What shocks me the most is the glaring ignorance of the hotel staff when it came to rightfully communicating the gravity of the situation to the hospital which sent a rickety ambulance sans medical apparatus.

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  50. extremely disturbing to hear. Hyatt Regency should be sued and shut immediately. They have blood on their hands and are no less than CRIMINALS.

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  51. This goes to show Hyatt only knows 5 star prices for its service but has not understood what a 5 star rating means for patrons. If this is the standard of service or care they place on their patrons, it doesn't bode well for anyone else who might suffer an accident on their premises. I for one will never willingly stay at this hotel or would I recommend a friend to stay here.

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  52. Smoking is bad for health

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  53. Unbelievable, shocking and irresponsible. They have not cared at the opportune time. One can guess now, “the Hospitality and Security at Hyatt”. This was not expected of the repute of Hyatt. Shame “Hyatt Regency” what you have been doing in 30 years.

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  54. May I suggest something? Do consider posting the link to this blog on http://www.facebook.com/Hyatt

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  55. Any hotel which function like this needs to be closed down with immediate effect...Unfriendly, unhelpful, absolutely would never imagine people can be so inhuman at place which is "clebrating 30 years of Hospitality"

    i would suggest everyone not to go this hotel under any circumstances .My prayers for Gaurav... For a speedy recovery.

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  56. I think this also says something about the law and order situation in India. If the same incident had happened in the west lets say America or UK, the hotel would have been in serious trouble. But here we don't value people's lives as much

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  57. Disturbing and disgusting....this only goes to show that guests safety is neither ensured nor looked after after an incident. Shameless too. Imagine this happened to a sober person visiting his friends!! Had it happened to a tipsy youth who had consumed alcohol at one of Hyatt's facilities itself, they would have just washed their hands by calling him/her drunk or some such.

    This irresponsibility and callousness happens simply because 'WE' put up with it! Nobody wants to take responsibility for anything!!!

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  58. please bomb the email accounts of their corporate office in USA.

    Farley Kern
    Vice President, Corporate Communications
    Tel: +1 312 780 5506
    farley.kern@hyatt.com

    Amy Patti
    Director, Corporate Communications
    Tel: +1 312 780 5620
    amy.patti@hyatt.com
    Katie Rackoff
    Director, Corporate Communications
    Tel: +1 312 780 5361
    katie.rackoff@hyatt.com

    Jamie Rothfeld
    Public Relations Manager
    Tel: +1 312 780 6070
    jamie.rothfeld@hyatt.com

    Stephanie Sheppard
    Associate Public Relations Manager
    Tel: +1 312 780 5399
    stephanie.sheppard@hyatt.com

    Siân Martin
    Corporate Communications Specialist
    +1 312 780 5797
    sian.martin@hyatt.com

    Leslie McCauley
    Adminstrative Assistant
    +1 312 780 6216
    leslie.mccauley@hyatt.com

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  59. This is beyond shocking. We have heard over and over again that Delhi (or rather India) is not a safe place but when you enter a hotel of such a reputed name, you do not expect incidents like this or of any kind to take place IN the premises. You expect to be in safe hands! Hyatt says in their article above that their focus is to "Make A Difference", but sadly this incident is no where close to reflecting that attitude. I am appalled at their absence of accountability throughout the incident, over and over again. This is terribly disturbing and I hope that action is taken against them at the earliest. Also praying for a speedy recovery for Gaurav and strength to the family.

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  60. Hyatt Talking about Hospitality or responsibly .. CRAP.. They behaved inhumanly.. Shared this on FB too.. This is disgusting & this even after this incident.. The shameless people are doing PR for their 30 years nonsense..


    I wish Gaurav speedy recovery.. all prayers for his wellness & strength .. God bless the Family..

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  61. We are all in awe of Guarav and his family's resilience in such trying times.

    I am shocked and disgusted at how Hyatt Regency has handled this whole situation. Its bad enough their negligence caused this to begin with but the lack of remorse or support to the Rishi family from their end is appalling.

    I urge all friends and family and readers to BOYCOTT Hyatt worldwide!!!

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  62. This behavior of Hyatt is unacceptable and is just not right. This is total neglect of safety and hospitality. I wish gaurav speedy recovery and lots of strength to the family

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  63. The lackadaisical approach of Hyatt smacks of complete arrogance and a lack of any "Hospitalilty" orientation. Would they have succeeded in getting away in this manner had it happened in any of the western world? Important for them to know that they exist because we patronise them. BAN visiting Hyatt. Need to take them to court and sensitise the community at large.

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  64. This is really shocking…………and very irresponsible of the Hotel! Basic human sensitivity must tell them that hospitality and service comes from the heart! I do hope that legal actions make them accountable especially given their negligence to act humane. Wish Gaurav a speedy recovery! God Bless Gaurav!

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  65. It is absolutely horrifying to know that such a reputed and respected hotel has been so negligent, and to top it all such a callous and inhuman attitude. I only pray and wish that Gaurav gets fine soon and is back with all of us. Some serious action needs to be taken against the hotel authorities to avoid such recurrence.

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  66. Appalled by their callous behavior, and then tom tomming about hospitality?? I for one am completely boycotting Hyatt globally. Even though I am a frequent traveler - will never spend another dollar at their establishments globally! I hope Hyatt is listening!

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  67. This is bad, they should have organised an ambulance immediately and someone from the hotel should have taken Gaurav to the hospital. Leaving him there in that state for 1.5 hours is ridiculous and negligent behaviour.

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  68. Negligence and no remorse! Someone needs to take action that this doesn't happen to anyone else...can they even imagine what the family and friends are going through? This is how they show hospitality?

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  69. The news about Gaurav’s accident is most shocking and cannot simply be brushed aside as some minor misadventure. Hyatt certainly needs to answer some questions and come out with their explanation for their lapses and also for the callous way this grave matter has been handled by them. They owe it not only to the family but to all others readers/guests who are following this blog with either a convincing reply, or else they should admit their lapses and reach out to the family and offer all necessary assistance, support and comfort. After all, organisations especially those in the hospitality industry too are bound by moral and social responsibility to their guests and the society? Time for some soul searching by Hyatt, if they have any!

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  70. Firstly, thank god its been proven that Gaurav was not drunk so Hyatt cannot wash their hands off and blame Gaurav for it. But even if he had been drunk, isn't the hotel property supposed to be safe ? Hotels often have bouncers to make sure that a drunk person does not misbehave at the same time they are the ones who are serving alcohol so they need to make sure all their guest be it drunk or sober need to be safe at their property as well. The hotel serves alcohol and the outdoor smoking area is used by people who are drinking as well so weren't they supposed to cordon off the unsafe area under construction or at lease make sure the guest are aware of it?

    Apart from this aren't they supposed to have a doctor on duty at all times? Isn't the staff trained to handle emergency situations ? Aren't these parameters audited by the license issuing authorities like the MCD, Police, Fire Dept ? I believe even the govt. departments need to be questioned here.

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  71. It's an absolutely abhorrent and shameful way in which Hyatt Regency Delhi has acted here. They've displayed nothing but negligence, recklessness, and complete disregard for Gaurav at every point of the incident and following it which is disgusting. This is nothing short of contemptible on Hyatt’s part.

    Hyatt Regency Delhi are totally accountable here and must be held responsible. Hyatt is answerable to Gaurav and his family for their gross carelessness.

    The fact that Hyatt Regency hasn't even bothered to enquire about Gaurav since his fall is nothing but cowardly, totally insensitive and a reflection of what their guests really mean to them, and at the most fundamental level how ‘saving face’ (not sure if they have that anymore) for them is above a human life.

    Praying that most importantly Gaurav comes through this brilliantly and thrives, and all outcomes for him are all positive.

    Prayers and thoughts are with Gaurav and his family..

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  72. Nonsense people... I must say.
    absolutely shocking!
    I wish Gaurav a speedy recovery...

    Apart from this..
    The staff don't have sense to talk. I was @ Hyatt-pune last week and was not dresses great instead normal.
    They continued telling us that its a 5* hotel and this and that... Bloody! If a guest has come there... means he is capable enough to pay you.. Bastards!
    If you can't afford running an offer serving unlimited liquor, bloody don't offer such offers to the guest!

    Fuck you Hyatt! Will prefer to go @ other place than to visit you!

    At the end... I again wish you (Gaurav) a speedy recovery..

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  73. Cannot agree more with @raman chugh ... intoxicated or not, it was Hyatt's responsibility to protect him while he was there. The staff knew what was being served, how much was being served and whether someone had too much to drink. if he was ... then it's even worse ... they let someone who could clearly get hurt into an unsafe zone. But yes, good that they can't use that as an excuse.

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  74. I am absolutely horrified and disgusted at Hyatt Delhi's behaviour.
    They have failed all standards of humanity, compassion, hospitality and security & deserve to be made an example off by any and all of us boycotting them always and for them to pay for all the trauma and the treatment Gaurav Rishi and his family are under-going!
    My prayers are with them in this time of acute pain.
    SHAME ON YOU HYATT !

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  75. Such a sad thing to happen to such a young man but I guess nothing will happen to the Hyatt as nothing happens to these big hotels as they are owned by rich and famous Goondas and Industrialists.
    Had it been the USA itself then the things would have been much different but I guess that these Firangs have different sets of rules for everyone..
    Hope the boy recovers soon..pray for HIM..

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  76. Very disturbing to hear about this. Our prayers are with Gaurav & his family. Hyatt needs to be held accountable for this terrible mishap

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  77. Hyatt, by no means should even celebrate what they call as "30 yrs of hospitality"...what are they celebrating?? the joy of being inhuman?? the joy of insensitivity?? Humanity - this needs to be taught to Hyatt Delhi
    My prayers for Gaurav's speedy recovery..

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  78. I have had the opportunity to get very horrific details of the incident from Nidhi who is Gaurav's closest pal. It is appaling to see what a young dyanamite of a man has been made to ... it is indeed so very heart wrenchig to even visualise what went on during and after the incident.. the Hyaat's response to an accident of this magnitude and the lack of any respoinsibility ... leave alone compassion.. The general public requires to take this cause to the next level of consciouness.. Media needs to be activated, only then would there any movement. I pray for a miraculous recovery for Gaurav....

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  79. This incident called for basic human mind presence to call for an ambulance or at least inform the victim's family so that a quick action could be taken. No amount of hotel management training would equip with basic common sense.

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  80. Prayers for the young fighter.

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  81. Its very disturbing to know that a person soo full of life like Gaurav has been battling with this accident for more than 40 days now.
    Drunk or no drunk, the hotel should have complete responsibility of serving alcohol, a bouncer or door men should have refused entry to a place or area highly prone to accidents ( this is just common sense)
    its appalling to know that it took soo long to get the appropriate ambulance with life support facility,this is the bare necessity that the hotel should have provided after using their own judgement and seeing Gauravs condition.
    I live in Australia and work for a design and construction firm my self. Health and Safety laws in Australia are so strict that if this happened here, Hyatt would have long been shut with hefty fines.
    I hope Hyatt and as a matter of fact all public accessed properties understands the significance of Health and Safety laws and treat this matter to best of their ability.

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  82. How can a 5 star hotel be so careless gives me chills my prayers r with the family n how ridiculous that the hotel did not bother to check on his guests after he was admitted in the hospital what kind of hospitality do they promise? I read d article n m getting goosebumps, I'm from hospitality industry and it is our duty and forget about d profession it's humanity yo check on the person as to how their condition is these days all big organizations think of is making money n no one cares about anyone. Hyatt shoul. Own up and take responsibility to such a big flaw....may Gaurav and his family recover soon from this horrific accident..

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  83. This is appalling and totally unexpected from any Hotel. We all should boycott Hyatt and ensure that they don't survive to have any PR in future. Totally disgusting to know how they dealt with the situation. If they were provocative Gaurav could have been in a better state. We Pray for his fast recovery. God Bless.

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  85. Hyatt - People come to your hotel to stay... trusting you to be prepared, take prompt steps and look after their lives in case where something untoward happens to them. In light of that, not sure how you can justify any of your actions or infact the lack of them during this episode.

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  86. It is inhumane and for a hospitality industry- such a shame!! #hyattisbad #badcustomerservice

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  87. This is not acceptable! The people responsible for this should be punished Such hypocrites!

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  88. I wish Gaurav speedy recovery.. all prayers for his wellness & strength .. God bless the Family..

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  89. This is extremely shocking. People are supposed to be at ease and be taken care of at a 5 star hotel like Hyatt. A delay of 40 minutes in calling an ambulance is nothing less than disgusting. This matter should be considered very seriously and at least 5 star establishments like Hyatt be equipped with better facilities... Prayers for gaurav...

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  90. Praying for gauravs speedy recovery

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  91. This is absolutely disgusting and I am appalled at the callous attitude of the so called 5-star Hotel. Will never recommend any one to visit this Hotel....In fact the establishment should be shut down for this negligence!!!

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  92. Violating the guidelines set for hotels is a crime and Hyatt should be held accountable for the incident. Strict legal action should be taken against the hotel authorities. I pray that Gaurav recover soon. God Bless

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  93. xtremely disturbing to hear. Hyatt Regency should be sued and shut immediately. They have blood on their hands and are no less than CRIMINALS. It is not only about that it is one of the best hotels but how can such a big organisation be so irresponsible .State govt should take strict action infact the tourism dept should cancel ther liscn imediately

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  94. I prayer for Gaurav for the speedy recovery and for " HYATT " shame on you guys . You don't even know H of hospitality . what mainly shocks is after knowing all the incident , the "HYATT" such a big name has no backup for such emergencies. This is absurd & why the hell they are celebrating ..??

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  95. Our thoughts and prayers are with you Gaurav as we wish for a complete and restful recovery.....

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  96. The Hotel should certainly take complete responsibility and get the best possible treatment for Gaurav. Hyatt Management should be shameful for running away from their responsibility.

    It is their responsibility to take care of their guests and should implement all possible safety measures for people visiting Hyatt.

    All our prayers and wishes are with Gaurav, may god bless him and recover him as soon as possible.

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  97. It is very irresponsible of the Hotel! Basic human sensitivity must tell them that hospitality and service comes from the heart. What is the purpose of there 30 years experiences, if this is happened after that !!!!!!!!!!
    This is really shocking....................

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  98. I wish for Gaurav his fast recovery and Shame on you, Hyatt Regency for claiming yourself and celebrating "Hospitality".

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  99. Disgusting and shameful attitude by the Hyatt Regency. Prayers and good wishes for Gaurav's speedy and complete recovery.

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  100. I agree that it's Hyatt's due negligence and irresponsible behaviour which, they should be sued for. But, what about Gaurav's friends who were with him at the time of the incident, who called his sister as well. Weren't they in senses enough to take him to the hospital? How could they let him bleed and lay on the floor for 40 minutes?

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    1. Best if those friends answer that - but from what I know there were two expats who may not have known what to do.

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  101. Celebrating 30 yrs of hospitality.... Team Hyatt! Are you serious??

    How can you even consider your establishment as hospitable when a 30 year old patron is battling for his life from past 40 days as a result of your negligence and delay in providing medical help.

    We all should just BOYCOTT Hyatt and make enough noise to bring culprits to justice. They should not only pay for medical expenses but also pay compensation and should publicly apologize for this negligence and callous attitude.

    I pray Gaurav recovers sooner than later and gets back on his feet to lead normal life.

    Prayers & Best wishes

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  102. Unfortunately while rating for 5 star goes, they look only at the facilities and the food at one point in time. But there are no periodic checks happening to ensure that they have everything in place. And more unfortunate is that the first aid is simply lacking and the hotel should have had at least one doctor at call who can at least give the first aid till ambulance arrives. For the sake of prestige and honor, hotel is just trying to cover up its mistake

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    1. There was a doctor on call - but that's the problem, he arrived after 40 minutes. A huge establishment like this with hundreds of guests at any time should at least have a doctor or someone qualified onsite at all times..

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  103. Drink or no Drink..Here is a hotel celebrating 30 years of hospitality-
    It opens a space for its customers on the 6th floor without any cctv, security guards or secure railings around the area.
    A young man on 30 yrs falls to the 4th floor and lays there for 1.30 hrs loosing blood due to head trauma, while the hotel tries to organize an ambulance. They do not bother to inform the Police or family and then after having wasted critical first hour in such injuries they send him off on another 30 min ride to a Vasant kunj hospital instead of a 2 min ride to Safdurjang or AIIMS...Would they survive such a callous and negligent approach in the west, if not, then they should be held accountable for their mistakes in India as well...

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  104. For an established chain as large and well respected as the Hyatt to have such obvious neglect on such basic health and safety is appalling. To take so long to get medical attention, is even worse.
    This is beyond disgraceful. The Hotel needs to be closely examined and made safe quickly, and hopefully put under new management. I would not close it, as I am sure the many people who work there are deserving of their income and need it for their families, but action must be taken to prevent this happening again, and to ensure this young man and his family have the support and means for his recovery.

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  105. Deeply shocked and saddened to hear that a Hotel and its employees can be so callaous and inhuman !! This is not hospitality ...this is not even civility....Hyatt must take accountability and behave in a responsible manner...atleast now !! Pray that Gaurav makes a full recovery....soon.

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  106. Another example of how a human life is pretty worthless in the eyes of greedy businesses and disregardful fellow citizens - in a country like India. Indians can talk of their heritage and culture, but in the present life we are very very self-centered and negligent.

    I had witnessed a group of staff standing around a collapsed man in a very famous mall, just staring at his helpless wife. I stepped in and tried to make everyone aware that a man is dying and they need to run around to get maximum help, but to no avail.

    Similarly I had witnessed how by-standers jump in to help a hurt man in a foreign land and also how the medics rush to the spot and attend to the injured man with utmost commitment.

    I think we Indians need to change our outlook of like and society.

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  107. shocking!.. Hyatt's management is very irresponsible.

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  108. shocking!.. Hyatt's management is very irresponsible.

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  109. Prayers with Gaurav and his family. And as far as Hyatt is concerned, they couldnt have handled this in worse manner. I truly hope they pay maximum punitive damages

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  110. What are they waiting for? Christmas? Sue them for 50 Million Dollars, in the US, for the aggrieved - and for endangering the lives of others. They can't be allowed to get away.

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  111. Really shocked to learn about this. It makes a travesty of five star standards and 'hospitality'. I hope this will be a wake up call for Hyatt to be more concerned about the safety and security of their patrons.

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  112. This was an act of gross negligence. The staff, the management, and the entire Hyatt brand, which enabled this tragedy, should be held responsible for their actions! we continue to pray that Gaurav no longer suffers because others' disgraceful acts.

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  113. This is shocking... Recently in Goa Hyatt the Tehelka rape incident also took place. But the hotel doesn't have CC TV footage. I think Hyatt's license should be canceled immediately.

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  114. Hospitality? HYATT should check the meaning of this word .. Horryfying incident.. Hyatt should be sued... wishing for speedy recovery..

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  115. I was also trapped in Goa property in the ladies changing room near the pool. The door got locked and i was inside in a no air room for about 30-35 mins. Shockingly there was no seriousness. Hyatt needs to bring a big cultural change !

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  116. Horrific! That's what this is... I get goose bumps whenever I think about this incident and cannot even imagine what the family is going through. I really do hope that Hyatt takes full responsibility of this accident and makes sure that whomsoever is responsible, strict action is taken against them. I also hope with the help of this blog not just Hyatt but other Hotels and Public places too look into their security measures and pull them up if required. Wishing Gaurav a full and speedy recovery.

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  117. Highly irresponsible attitude of hyatt hotel and Management should be held responsible

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  118. why in the first place did the man go to a place which was under construction regardless whether any safety signs were put up or not?? As grown up adults aren't we responsible for our actions to some extent? As adults can we not differentiate between a safe place to go and an unsafe place?? even a child would know a construction site is not a safe place to go! its easy to play the blame game and as difficult to accept responsibility for your own actions...wishing speedy recovery to the man..!!

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    1. I can't speak for the man since he is unable to communicate what happened, but I think the point being made is there was no way of him knowing that construction work was underway. Signs are usually put to tell people these things ... Look around your city and you will find lots of examples. Clearly Hyatt agrees too because a sign has come up on that very spot now.

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    2. Cant believe you are actually saying this. Or maybe I can - given that you choose to be anonymous! When you are in a hotel - you expect safety, security and hospitality. None of the three were there. No safety (if there was - they would have cordoned off the place). No security (they would have put up some thing around the place in question specifically), and no hospitality (they wouldnt have let him just lie there for 1.5 hours). BTW - if you go to the 6th floor even now, you will most probably still be allowed there. Everytime you sit on ledge - you should think about this comment of yours. Why are you sitting on a ledge? Because you in your mind believe it is safe. If you saw it broken or were specifically told that it was broken - you would stay away! Get the picture??

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    3. Dear Hyatt's PR person, it's interesting that you use the example of a child. Clearly you don't have any. If you did you would know that first of all, children do not inherently know that things are dangerous ...they learn from experience or are cautioned by the ones they trust. In fact they do the most dangerous things when they are around those they trust, because they naturally expect to be taken care of. Gaurav merely assumed that there was nothing dangerous because he believed he was at an establishment he could trust. And that Hyatt would not knowingly put him in harms way. Clearly he shouldn't have had that trust, and neither should anyone else.

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  119. This is outrageous. How does a group such as the Hyatt not take responsibility?Has anyone contacted the franchise owner in the USA. They are the Pritske family.

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    1. Hi Robert, thanks for your support. I don't believe anyone has reached out to them. Are they within your network, could you bring this to their attention? They should know about how their local partner is putting the brand into disrepute.

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    2. I recommend that you email the USHead office or definitely call them. They will help.
      The Pritskie family should be reachable through the US head office.

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    3. It's the Pritzker family ......

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  120. This incident defies the basic sense of hospitality, security, service, logic(in the supposedly highly trained and payed hotel staff) and morality. True enough ... in any other country the hotel authorities would be running pillar to post for the obvious slams that they would be facing. ... here in our country they have the audacity of publishing a story of their greatness in the papers... shame on the stars that they proclaim to hold if they cant even live-up to what they should be doing best...servicing! Wake up legal authorities!

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  121. This is so shocking!! And who could imagine that a reputed and well established hotel like Hyatt would have such standards. Someone from the Hyatt management needs to take responsibility for their callous attitude. Hoping and praying that Gaurav recovers soon.

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  122. Is it just me or what but whenever I read anything associated with Delhi it's always this horrific!!

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  123. It is really sad when such level of irresponsibilty and "I do not care" attitude is demonstrated by the so called established hotel giants. Its a big blot on Hyatt that won't be removed easily. Extremely shocking..

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  124. This comment has been removed by the author.

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  125. Is been 1.5 months since the accident and Gaurav hasn't open his eyes, fighting for his life just because there was no safety warning around...Unfortunately this freak accident has almost caused his life. What is disgusting and sickening the fact that the Hyatt with such a history of fatal accidents, which have occurred there over the years, for example Natasha Singh, who as per the hotel she committed suicide by jumping to her death, which I didn't buy...I saw her the same day of the accident, she was full of life, laughing away, no sign of someone who was unhappy with life, died at the Hyatt by a fall. Yet until this day the hotel hasn't make the safety of their guests its top priority, if they did, Gaurav won't be aware he is today, fighting for his life. In Gaurav's case the hotel mgmt went so far to even try to blame the people that Gaurav was with, who happens to be staying at the hotel, imagine you are a guest at a hotel and accident happens and they try to ping on you, sick and scary...
    With such a history, is surprising that basic safety measurement were not in place, like CCTV camera, security guards should be around, enclosing area under renovation is a must, signage saying only authorized personnel is allowed, all these precautions should be in place.
    The attitude of the hotel owner and management of not visiting, inquiring about the patient and not offering to pay the medical bills and compensate the family for the financial losses that their business must be suffering, since Gaurav is not around to run it, it is appalling.
    Hope karma would come to bite them.
    Wishing Gaurav a speedy recovery, you are in my prayers and in my family and friends, we all praying for you to wake up and be your normal charming self.

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  126. It saddens me to read the article about HYATT CELEBRATING 30 YEARS OF HOSPITALITY. Whereas in the case GAURAV who was guest of Hyatt, had an accident in the hotel, but was not immediately given any medical care nor moved to a HOSPITAL by the management .They are supposed to be a hospitality/service industry.It seems they lack in knowing the meaning of the word service. Each one in the management needs to look within themselves and see if they have a soul who really wants to serve and know the real meaning of serving guests.We don't need ROBOTS,we need loving souls to serve.May GODS GRACE give support to the family.My love and light to Gaurav.

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  127. This incident is an eye opener about how these big hotels have no fear of law..Hyatt regency Delhi must answer for their gross negligence and high handedness in Gaurav's case. It is extremely shocking that there has been no one visiting and inquiring about Gaurav who continues to battle his life..the least we can do is support the family and be with them in getting justice for Gaurav and making the wrong-doers repent for it.

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  128. Oh my God... This is is shocking. I hope Gaurav is better now. Shame on the staff of Hyatt! They should close it down!!!!

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    1. he has been unconscious since the day of the accident, October 16th and has undergone many surgery, been in life support system

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  129. I'm completely disgusted with Hyatt! This incident is horrific! Please share this article with times of india and other newspapers - via Facebook. Also please share this on the Hyatt's Facebook page. That will help as well.

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  130. This is disgusting and appalling behaviour, conducted by one of the world's apparently reputable hotels. I am absolutely shocked by their lack of sensitivity and empathy, during and after the incident. I had always highly recommended Hyatt in the past, but this incident not only puts their name to shame but it makes me question their intention to care for their patrons and provide an acceptable standard of service to anyone attending their premises. The lack of compassion that they continue to demonstrate is filthy. It is a shame that an incident such as this was required to reveal such underpinnings of the Hyatt.

    Gauravv, you hang in there, we're all praying for you. Your vibrant and passionate spirit will be required to kick some a$$es. Thinking of you and your family at this time.

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  131. Also lets not forget the ONLY five star hotel which in the name of "hospitality" - has a valet parking charge !

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  132. Insanity and a disgusting tragdey.
    Really hoping Gaurav pulls through ok.

    Ironically many visitors on trip advisor have excellent reviews of the hotel (and I imagine other sites would as well), as they are obviously not aware of the disregard for safety and responsibility the hotel has, so I would suggest making potential customers aware of such things.

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  133. Disgusting. .does hyatt india have a face book page? Heck il post this link on trip advisor! They cant get away with it

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  134. I hope the victim's family lodges a criminal complaint against the callous management of this hotel.

    They need to be taught a lesson to ensure Justice for Gaurav.

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  135. Hotels today are being run by management professionals who behave like snobs just because they have some stupid hotel management degree from some stupid hotel management institution. They behave like snobs and act as if they are far better than their patrons. That is why they show case such callous indifference rather than warmth and hospitality...

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  136. Hyatt..such a big name...not expected!!..

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  137. This is shocking. How can they show such utter disregard and callousness! And I am also so shocked that this is the first time I am reading about this. The indian media which picks up and talks at length on trivial details of a filmstars/ cricketers life, has not bothered to discuss this incident. I wish for speedy recovery of gaurav. Our wishes and prayers are with the family.

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  138. I have worked for hotels in different parts of the world for 11 years and there are typically procedures in place to deal with such incidences.At the very least they could have done is call for an ambulance from a known hospital OR if common sense prevailed take him to a hospital ( Safdarjung and AIIMS ) are right next door !!! Its a shame such incidences which are easily preventable are allowed to happen.
    In terms of having an in house doctor, hotels anywhere in the world don't have them, but usually have someone on call 24/7 on their panel. Also the hotel security staff is trained to respnd quickly to such situations and ensure prompt medical action. I would say from my experience the ones who need to answer questions wouldbe

    1) Duty Manager on shift
    2) General Manager
    3) Head of Security
    4) F&B Manager

    And to the earlier comment of hotel managers behaving like snobs. Mate, I would have to politely disagree. I worked for a few hotel companies in the US and Singapore, never in India because in India they work in really bad conditions and are grossly underpaid. A restaurant manager makes about 25 K a month !! So you can very well imagine the kind of talent it draws. Hardly a glamorous job. the only ones to blame here are the bosses, the heads that i have mentioned above for foresaking basics for higher margins

    Get well soon Gaurav, I don't know you but my prayers are with you

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  139. The way I see it, this is an unfortunate accident. Accidents can happen anywhere, juxtaposing a hospitality article on this incident is uncalled for. Whilst they should obviously take safety measures and cordon off under construction areas, the fact that a smoker falls off a floor has nothing to do with the quality of service in other areas of the hotel. Hope he has a speedy recovery and hope sense prevails with respect to safety at Hyatt.

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    1. I guess what you mean is that an article on basic decency and humanity would make a better connection.

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    2. Sorry.. and beg to differ with you. The overall attitude displayed by the Hyatt set of brand is a big dampener. This is not a one off incidence, but we too had a close shave at Park Hyatt Goa. The guys there are least bothered. I just wonder, had there been a Westerner in our place, the treatment would have been different. Had this happened in US, they would have had it. Its just casual attitude of these people that makes us pay a bomb and live with it.

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  140. Its upsetting to see such a callous attitude from a Hotel like Hyatt. Its actually shocking. I hoping to see strict action from relevant authorities. I hope the victims family gets justice on time.

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  141. This is really sad!!
    I have however a positive story to share about a similar incident at Taj Bengal, just a couple of months ago! I was staying there for couple of days and on the 2nd day while taking shower slipped in the bathroom and landed on the commode. The commode broke and the ceramic cut thru my right side of the abdomen. We could all argue and contend that there was a safety issue in the bathroom. However, credit goes to Taj Bengal management in the way they handled the situation. It was a deep cut and I was bleeding profusely and therefore time was of essence... I somehow managed to get out of the bathroom and called the front desk for immediate help. Within 5 minutes, I had a wheel chair in my room and they immediately put into their house car. (I was concerned that with all the blood I will spoil their seats, but they would not listen) and got me to CMRI within the next 10 minutes. Upon reaching CMRI, I collapsed due to the blood loss, however, I had doctors taking immediate care and stopping any further damage. I was admitted there for 6 days and Taj team would make it a point to visit me daily to check on my health and progress. THey also arranged for a food and room for my wife who had to join me from Bangalore. All in all it was bad accident and I am still recuperating, but Taj management definitely made up for the unfortunate accident which happened to me!!!!
    Chidambaram - Bangalore

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    1. This sounds like good professional handling.

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  142. Its sad and pathetic. The hotel should be sued for sure. They shouldn't get away with this sort of callousness.
    Hope Gaurav recovers soon. Pray for his quick recovery.

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  143. Disgusting. Inhuman. Irresponsible. I've heard more details from my friend, who is related to Gaurav, and it's even more shocking. Fingers crossed for Gaurav and justice.

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  144. Despicable- Im actually scared of going to India for this very reason!! For an educated country, there are some real dumb people around. If you pride yourself on being a 5-star hotel, there needs to be a proper recruitment process to find the right people as well as ongoing training. In the hospitality industry there is a high duty of care required which doesn't seem to exist here.

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  145. Bo-hoo, big deal. It is clearly that guy's fault. He was probably drunk and thought he was superman. What a douche!

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    1. God forbid something like that happens to your loved one....nobody forced you to write...save your strength

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    2. Truly, whosoever you are, you are a clear depiction of how sick some ppl can be in their mind. I agree with Preeti Misra, save your strength! Have a heart..or if not, fake it! It's someone's life here at stake - least of all a bloody moment to boohoo!!!

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  146. it is very clear that the hotel is responsible for this incident....either they should shut it down or take responsibility for the incident rather that gloat in the false pride...

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  147. Apart from blaming the hotel ( they surely were responsible ) but the question is , what were the other people standing and doing there ? Were all those standing there not responsible for having helped him out immediately? They may have been guests or hotel employees or whatever. I think that in this country people have lost respect for fellow human beings. I am sure if the hotel was slow to react somebody else too could have taken the initiative. I pray that he gets well soon.

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  148. This just breaks my heart. Gaurav is an amazing person and I'm shocked and horrified that this has happened to him.

    Hyatt Delhi needs to get their act together and behave responsibly. Seriously their attitude so far has been APPALLING!

    Gitanjali Rawat

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  149. The hotel should be SUED FOR MORE THAN A FEW MILLION DOLLARS LIEK THE DO IN USA FR E PERSON WHO MAY FALL OF THE STEP OF NY PUBLIC PLACE IF THERE WAS CARELESSNESS IN CINSTRUCTING IT....ND THE ADMINISTRATION SHOULD SIMPY BE JAILED FOR NOT DOING THEIR DUTY TO GET HELP IN TIME ..FOR HE COUld HAVE LOST HIW LIF IN HALF AN HOUR FORGE ONE AN A HALF HOUR...!
    Just bcoz we r a polulaiton of mre than 120 crores does not mean that a human life is cheaper than a vegetable...the hotel shoul dbe sued on two account for causing danger nd accident an dto top it No thvng an inhouse dotor or ambulance or informing th epolice nd getting an ambulance on time...there could be mumerous criminal charges on this hotel along with the employess who sat dere cold bloodedlly seeing a man die till his sister came..!

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  150. I urge you all to post this on Hyatt Regency FB page as a sign of protest.

    Go to https://www.facebook.com/hyattregencydelhi
    and paste the blog link http://bewarethiscouldbeyou.blogspot.in/ there.

    Thanks

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  151. I urge you all to post the blog about Gaurav on Hyatt Regency FB page as a sign of protest.

    Post the blog link http://bewarethiscouldbeyou.blogspot on https://www.facebook.com/hyattregencydelhi

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  152. Honestly, it's the entire service industry that suffers from this. The staff is always undertrained. The problem is further compounded by the desensitization and dumbing down of people in general. It's just people having no clue how to react in emergency situations, and not having the ability to think for themselves, or to step forward and take responsibility. These are the side effects of a paranoid society, where people are too scared to act. This behaviour is not exclusive to Hyatt. I myself have witnessed multiple situations, where people just stood around and watched. In one case, the guy was conscious but bleeding and sitting on the road. There must've been around 50 ppl there, but they were all jus watching. I got out of my car and helped him on his feet, and let him make a few phone calls. By then, the police arrived and took over so I left.

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  153. How about we all contact the General Manager of Hyatt Regency New Delhi 'Aseem Kapoor' and remind him (I'm sure he's been made aware of what happened on October 16) what he and his staff are accountable for. Here is his email and direct line.

    Aseem Kapoor
    Email: aseem.kapoor@hyatt.com
    Direct Line: 91 11-66771251

    Here's hoping his conscience can come alive here.

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  154. I am scared of Hyatt !!! We had a holiday (which I wish to sincerely forget) at Park Hyatt Goa Resorts & Spa and had to go through a nightmare. Details are at https://www.facebook.com/Hyatt/posts/603247446379882?comment_id=5849989&offset=0&total_comments=5&notif_t=feed_comment or http://www.tripadvisor.in/ShowUserReviews-g312681-d307512-r184066437-Park_Hyatt_Goa_Resort_and_Spa-Cansaulim_Goa.html
    The security is a big question mark when it comes to Hyatt ! No amount of sending mails to General Manager will help ! Best way is to start a legal action.

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  155. Absolutely shocking and inhuman!! This is the last time that I'm going to deal with them - in any capacity whatsoever!

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  156. Amazing how organisations like hyatt who know the impact of such callousness can be in the west ,get away so easily here. I dont think they care much about what this does to the brand but most importantly a reflection of the managers and team at hyatt in delhi. But Gaurav u r a fighter go brother fight it out , come back for a smoke at a safer and truly 'hospitable' environment.

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  157. even if he was under the influence of alcohol (which he wasn't) the hotel should have been on its toes trying to help him rather than faffing and not getting the right medical attention. at the end of the day accidents happen and if they are happening on your property it is your duty to take care of the injured. No matter how it happens. As for not having signs up saying work in progress, that is just outrageous. Get it together or shut down.

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  158. shocking. sad. irresponsible on the hotel's part. prayers for gaurav and family.

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  159. Hyatt is totally responsible for this incident, strict action should be taken against them. Now a days Delhi is becoming most unsafe place in all the aspects. Prayers for gaurav.

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  160. This is very sad. Several levels of negligence. The least that was expected of Hyatt was to be crisis prepared, have a humane approach towards guests, and get in action mode immediately.

    Hyatt being negligent is just not done.

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  161. I pray for Gaurav to recover as soon as possible. Hyatt should have been more careful for sure and must take responsibility. Humanity over corporate policy should be the Hyatt managements approach towards this mishap.

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  162. When people are hurt, a management's priority should be able to take a timely decision as the precious life of an individual is involved and should be providing a frank and honest assessment of its own role in the incident. It's a lesson Gaurav, his family, friends, well wishers are learning the hard way and facing a far more serious challenge ...... if only, the staff and the management of the Hyatt could have acted more promptly in such a grave emergency. Gaurav is an amazing guy, I pray for the speedy recovery...

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  163. this is appalling! is this what Hyatt means by hospitality!??

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  164. Hyatt messed up BIG! This is shocking. What happened to being human? I'm disturbed, disgusted, disappointed...and just worried about where our society is heading.

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  165. Hyatt should be sued for this.. employees on duty should be held responsible, and if required may be fired for this carelessness!! I know this can't do what happened..But what happened to Gaurav is really very sad..and it could be anyone of us..Is this kind of response and callousness is a trait of their so called "Hospitability"!!!! .. Get well soon Gaurav..

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  166. The hotel should be sued under criminal law with charges of negligence and misconduct. This is completely unacceptable. It just goes to show how the human element has completely disappeared from the hospitality industry. Wish Gaurav a speedy recovery.

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  167. This is a clear case of Criminal Negligence. Ideally the Judiciary must take suo moto cognizance of this and summon the Hotel Management since The Cops are in the pockets of the Hotel Security Staff. So much free entertainment the Cops enjoy .

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  168. This is such a shocking news.... Our best wishes are with Gaurav, may he get well soon!

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  169. Digusting and inhuman..and sad..
    Gaurav prayers go out to you. Hope you quickly get bak up on ur feet. Terrible that this happened with u

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  170. Hyatt managementprobably knows the "sab chalta hai" attitude prevalent in India, and that they will likely never get sued. Even if someone sues them, the case will drag on for 5-10 years and they can eventually got out by paying something to the Congress' ministers in Delhi.

    Prayers and wishes for Gaurav.

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  171. tarun tejpal thing also happened in Hyatt Goa....any bells ringing !!!

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  172. Here is the link that i found on Hyatt, if you all can start sending the feedback, it would be good!!
    http://www.hyattpressroom.com/content/hyatt/en/contact_us/corporate_office/usa.html

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  173. I have already sent an e-mail to them..

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  174. It is scary to see absence of accountability to that extent ... :(
    Human life is just another word in India.

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  175. This cant get worse - http://articles.timesofindia.indiatimes.com/2009-12-08/delhi/28060307_1_hotel-staff-star-hotel-cleaning

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  176. This is disgusting and is not pardonable. Hope you get successful in suing and prove guilty in court of law.

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